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| Instruments must be packed with care to avoid movement of the instrument and to protect the bridge. The photo above shows a violin prior to boxing. Note that pieces of foam rubber have been put between the center strings to help protect the bridge. The extra cushioning along the ribs provides protection to prevent damage by most common shippers. When shipping cellos, please remove the strings, bridge and tailpiece and place them in a bag in the pocket of the case. |
Trial Shipping Charges
Potters will send instruments and bows out on trial for a period of one week. There is an upfront nominal shipping charge for each trial shipment as
outlined below. If you decide to purchase one of the items that you received on trial we will apply the upfront shipping charge toward the purchase price.
Only one shipping charge can be applied to a purchase. Return shipping and insurance for trial or purchased items is the responsibility of the customer.
Please call our shipping department at 800-317-9452 or contact us if you have questions.
| Bows: | $10.00 |
| Violin or Viola: | $25.00 |
| Cello: | $45.00 |
| Bass: | Please call - 800 317 9452 |
Shipping Policy – Rental Instruments
New rental contracts and instrument size changes on existing rental contracts are subject to shipping charges as outlined below. Please note that rental
damage waiver insurance does not cover shipping for damaged instruments, bows or cases. Regular shipping charges also apply to instruments and bows shipped
for repairs or routine maintenance.
| Violins & Violas: | $25.00 initial shipping charge. Each additional shipment is $18.00 |
| Cellos: | $45.00 initial shipping charge. Each additional shipment is $35.00 |
Strings only orders ship free - full string sets for any instrument, or if your strings only order totals more than $40.00 then shipping is free.
Sheet music and accessory orders are subject to shipping charges.
RETURN SHIPPING INSTRUCTIONS
- Remove packing material from box leaving a two (2) inch bed.
- Place soft foam or tissue on the four points midway of the instrument (within the case) and between the strings surrounding the bridge (in front of and behind the bridge) as well as under the end button.
- Place case on packing Material inside the box.
- Surround the case with the remaining packing material to ensure even protection on all sides of the instrument case.
- If gray foam instrument bags are used in the initial shipment, please reuse them and add additional soft cloths and/or tissue paper to fill all open spaces.This will prevent shifting during the shipping process.
- Reseal the box using shipping tape and attach return label. Clearly write on the outside of the box in large print.
- Please use UPS or Federal Express. Do NOT use the US Postal Service, due to the unreasonable length of time to resolve damage claims.
- All instruments must have the entire value of the instrument insured, as you are responsible for any/all damages that occur until it is received and signed into the store.