Testimonials
Are we perfect? Well, I suppose it depends upon whom you ask. Of course, we try to make sure that we live up to the best expectations of our customers. Occasionally, we may fall short. Just like any great symphony orchestra, our company is made up of people and we all can “play a wrong note” once in a while. Here are some excerpted letters and comments we’ve received over the years that may help give some insight as to our dedication to making our customers feel like they are “part of the family”.

Dear Mr Kelly,

Thank you so much for helping me with my Viola on consignment. I appreciate your professional treatment toward this process.I have always had such a great experience with your Violin shop. I look forward to our ongoing relationship and will continue to advocate your shop for my students. Happy New Year!

Best,

Elizabeth Swift

Hi Jim,
I don't have Dalton's address, but I wanted to thank both of you for hearing and adjusting Stephen's violin last week, at closing time no less.  I had in mind Stephen playing the violin in the lobby for a few seconds, just to make sure doing the strings and adjustment was the way to go, not such royal treatment.  But that's they way you guys do things, and that's why I always rave about your shop to any new violin and cello parents.  You make it a pleasure to walk in the door, and a little less painful to part with a few more green pieces of paper... Thanks for your kindness   

Donna Tavani

Dear Sirs at Potter's Violins
Thank you so much for your excellent job on the repair of our son's violin. It has been in the family for a long time and means a lot to all of us. I thought it was hopeless but it looks so nice and sounds just as it had. You have saved the day once more. Your company is of high caliber as far as our family is concerned.

Sincerely,
John and Regina Scott

Teacher comment:
“Thank you for the excellent service that you provided for me and for my students last weekend. We are so lucky to have a place like Potter’s where we can come. The instruments that my students have purchased from your shop over the years have really added to the quality of my studio. It means a lot to me to know that I can send students to you and know that they will get a good violin at a reasonable price.”

Thank you very much,
Lois Durran

Professional Violinist:
“Dear Dalton, I just wanted to thank you for everything. You always treat me like royalty when I walk in the shop-always taking care of me right away. I truly appreciate everything you’ve done for me and am looking forward to many more years of collaborating (maybe even with a greater fiddle in my hands ? ) Have a fabulous summer-all my best!

Yours,
Nurit Bar-Josef Concertmaster,
National Symphony

Teacher:
“…just wanted to say thanks for your informed guidance in helping us select a violin for ________________ last week. A perfect choice for a talented 12 year old violinist. The tone is so elegant!”

Pat Braunlich

Dear Mr. Potter,
We are so happy with the cello you shipped out so quickly. My daughter says it is perfect - sound, adjustment and looks.

We tried two cellos locally - and the one you sent is so much superior in every way for the same price. The quality of the case and bow along with the fine quality of the Wilhelm Klier cello is outstanding.

My daughter's teacher, Alice Williams, was very impressed with the full tone. I am a Suzuki Piano Teacher and realize the importance of having a fine instrument..... Thanks so much!

Robin Blankenship
Dear Mr. Potter:
We really appreciate your violin shop! Your staff is competent and cordial and your easy-going way makes looking for violins a pleasure. Your wide selection of instruments helped us determine what we were looking for. Thanks for your kindness!

May you continue to prosper.

Sincerely,
Dolores Y. Klemm

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