Below you will find answers for many of the questions we get concerning instruments, music studies, caring for your instruments, as well as inquiries regarding store policies, teaching, renting, contacts in the string world, and opinions, philosophies and odd knowledge on a plethora of things musical.

Can I rent a shoulder rest?

No. A shoulder rest is considered a personal item that you will expect to use for many years, even if you change instruments. Ask your teacher what kind they prefer before purchasing. Some kinds (Playonair) are non-returnable.

Do I need to have an instrument before I meet my teacher?

In most cases, your teacher will want to help you in the approval of your instrument, even if you're renting. That's why we offer a 3-week, 100% money-back satisfaction guarantee on all our instrument sales and rentals.

Do I really need an appointment to see instruments at Potter's'?

For instrument sales, it is strongly recommended. Our appointment policy is designed to keep you from being frustrated when you visit us. An appointment assures you the largest number of instruments in your specific category, as well as a showroom in which to play them.

My teacher says I need a "horsehair" bow. What's that?

Your teacher is referring to the part of the bow that touches the strings, which should be REAL horsehair. The stick part of the bow will be either wood, fiberglass, or carbon fiber. Make sure the hair can be tightened and loosened by turning the button.